Digdir logomarkAltinn

Computer systems - list of possible error messages

This list contains the possible error messages you can get when using a computer system to communicate with Altinn

User is not authorized for submittal of reporting service on behalf of reportee: < organization number >
  • The user or the system does not have the right to report on behalf of this entity/person.
  • Check that the correct national identity number/organization number is used in the computer system.
  • Check that you and/or the entity have the correct role needed to use this specific service. You can check this under Profile > Forms and services you have rights to and Others with rights to forms and services.
  • Make sure that you use the correct ID for the computer system.
Incorrect username/password given for system
  • Incorrect password for the computer system ID.
  • The password linked to the ID can be updated in the menu Profile > Advanced settings > Computer system in Altinn. Click on Edit to the right of the assigned ID and add a password.
Incorrect username/password/pin given for user
  • Incorrect user name/password/pin code given for the user who is signing.
  • Update the password which is registered under Profile > Advanced settings > Log in information in Altinn.no.
  • Make sure that you use the correct code for the elected authentication method.
Pin session time has time out for user. Request new.
  • The pin code is no longer valid.
  • Ask for a new code through the computer ystem.
Not A Valid DataFormatId Or DataFormatVersion;
  • Incorrect version of the form.
  • Contact the supplier of the computer system.
The EndUserSystem System with ID: < Computer system ID > is locked out
  • Incorrect ID or password has been used more than 3 times. Everyone in the office using the ID will be blocked for 1 hour.
  • Check the computer system ID and update the password in Altinn.
  • Alternatively: Register a new ID in Altinn and fill in the new ID and password in the computer system. Can be taken into use straight away.
There exist no valid services with given service code/ edition code
  • The service does not exist (invalid combination of service code and edition code).
  • Contact the suppplier of the computer system.